Scenario: Asking for Help from Staff
Conversation : 1
BeginnerBest Practice
Passenger: Excuse me, can you help me?
Staff: Sure, what do you need help with?
Passenger: I want to go to Central Station. Which bus should I take?
Staff: Take bus number 10. It stops right outside.
Passenger: Thank you! And where can I buy the ticket?
Staff: You can get it from the counter or the machine near the entrance.
Examples
1: help
Meaning: To give assistance or support.
Sentences Using help for better understanding
1 .I need help finding my bus.
2 .Can you help me use the machine?
3 .He asked for help from the staff.
2: counter
Meaning: A desk where tickets or services are provided.
Sentences Using counter for better understanding
1 .You can buy tickets at the counter.
2 .The counter is near the entrance.
3 .She asked the person at the counter for directions.
Conversation : 2
IntermediateBest Practice
Traveler: Hi, I’m a bit confused. Can you assist me?
Staff: Of course. What are you trying to find?
Traveler: I’m not sure which platform my train leaves from.
Staff: Let me check your ticket. It’s platform 3.
Traveler: Do I need to validate my ticket before boarding?
Staff: Yes, use the machine next to the stairs.
Examples
1: assist
Meaning: To help or support someone.
Sentences Using assist for better understanding
1 .The staff assisted me in finding the train.
2 .She assisted a passenger with luggage.
3 .Can someone assist me with the ticket machine?
2: validate
Meaning: To confirm or approve something, often with a stamp or scan.
Sentences Using validate for better understanding
1 .Validate your ticket before entering.
2 .He forgot to validate his travel card.
3 .There’s a machine to validate tickets near the gate.
Conversation : 3
ProBest Practice
Commuter: Hello, I tried to buy a ticket from the machine, but it failed.
Staff: Was there an error message?
Commuter: Yes, it said 'Card Not Accepted'. I used my debit card.
Staff: Sometimes these machines only accept local cards.
Commuter: Is there an alternative way to get a ticket?
Staff: Yes, you can purchase one at the help desk over there.
Examples
1: error message
Meaning: A notification that something went wrong.
Sentences Using error message for better understanding
1 .The screen showed an error message.
2 .He asked for help after seeing an error message.
3 .If you get an error message, contact staff.
2: alternative
Meaning: A different option or choice.
Sentences Using alternative for better understanding
1 .Is there an alternative way to pay?
2 .You can take an alternative route.
3 .They offered an alternative ticket counter.