Scenario: Making a Complaint About Service
Conversation : 1
BeginnerBest Practice
Customer: Excuse me, I’ve been waiting for a long time.
Waiter: I’m so sorry. We’re a bit busy today.
Customer: I understand, but I ordered 30 minutes ago.
Waiter: Let me check with the kitchen and speed it up.
Customer: Okay, thank you.
Examples
1: waiting
Meaning: Staying in one place until something happens.
Sentences Using waiting for better understanding
1 .I’m still waiting for my order.
2 .She was waiting at the table.
3 .We were waiting for the food.
2: order
Meaning: A request for food or drink in a restaurant.
Sentences Using order for better understanding
1 .I placed my order already.
2 .The waiter forgot my order.
3 .We want to change our order.
Conversation : 2
IntermediateBest Practice
Customer: Hi, sorry to bother you, but we’ve been waiting quite a while, and no one has come to take our order.
Waiter: Oh, I sincerely apologize. I’ll take your order right away.
Customer: Thank you. We’ve been here for nearly 20 minutes.
Waiter: I completely understand. I’ll make sure your food is prioritized.
Customer: I appreciate that.
Examples
1: bother
Meaning: To disturb or cause inconvenience.
Sentences Using bother for better understanding
1 .Sorry to bother you, but can I speak to the manager?
2 .I didn’t mean to bother you.
3 .He didn’t want to bother the staff.
2: apologize
Meaning: To say sorry for something wrong.
Sentences Using apologize for better understanding
1 .She apologized for the delay.
2 .He should apologize for the mistake.
3 .I apologize for the poor service.
Conversation : 3
ProBest Practice
Customer: Excuse me, I wanted to mention that the service has been quite slow today.
Waiter: I truly apologize for that. We’ve had some unexpected delays in the kitchen.
Customer: I understand, but we’ve been waiting over 40 minutes, and it’s been difficult to get anyone’s attention.
Waiter: You’re right, and I completely understand your frustration. Let me speak with the manager and see how we can make this right.
Customer: Thank you. I appreciate your help.
Examples
1: frustration
Meaning: A feeling of being upset or annoyed due to problems.
Sentences Using frustration for better understanding
1 .Waiting too long can cause frustration.
2 .She showed signs of frustration.
3 .Customer frustration is understandable.
2: attention
Meaning: Notice or interest given to someone or something.
Sentences Using attention for better understanding
1 .We tried to get the waiter’s attention.
2 .She needed urgent attention.
3 .He was paying close attention to the conversation.
3: make it right
Meaning: To correct a mistake or fix a bad situation.
Sentences Using make it right for better understanding
1 .The manager offered a discount to make it right.
2 .They tried to make it right after the error.
3 .He apologized and promised to make it right.