Scenario: Complaining Politely About Food
Conversation : 1
BeginnerBest Practice
Customer: Excuse me, I think there's a problem with my food.
Waiter: Oh, I'm sorry to hear that. What seems to be the issue?
Customer: The soup is cold.
Waiter: I apologize. I’ll have it replaced right away.
Customer: Thank you.
Waiter: You're welcome. I'll be back shortly.
Examples
1: problem
Meaning: Something that is wrong or causes difficulty.
Sentences Using problem for better understanding
1 .There’s a problem with my order.
2 .I had a problem with the bill.
3 .We reported the problem to the staff.
2: cold
Meaning: Not warm or hot.
Sentences Using cold for better understanding
1 .My coffee is cold.
2 .The food became cold quickly.
3 .I don’t like cold soup.
Conversation : 2
IntermediateBest Practice
Customer: Excuse me, I hate to complain, but the pasta is undercooked.
Waiter: I’m very sorry about that. Would you like us to fix it or replace it?
Customer: If you could replace it, that would be great.
Waiter: Absolutely. I’ll inform the kitchen right away.
Customer: Thank you for understanding.
Waiter: Of course. We want you to enjoy your meal.
Examples
1: undercooked
Meaning: Not cooked enough.
Sentences Using undercooked for better understanding
1 .The chicken was undercooked.
2 .I sent the undercooked steak back.
3 .The rice was slightly undercooked.
2: replace
Meaning: To exchange something for a better one.
Sentences Using replace for better understanding
1 .They replaced my dish quickly.
2 .Can you replace the broken plate?
3 .I asked them to replace my order.
Conversation : 3
ProBest Practice
Customer: Excuse me, I don’t want to make a fuss, but my steak is a bit overcooked.
Waiter: I truly apologize for that. Would you prefer a new one or something else from the menu?
Customer: A new one would be nice, medium rare this time if possible.
Waiter: Of course. I’ll ensure the kitchen prepares it correctly.
Customer: Thanks for being so helpful about it.
Waiter: Not a problem at all. We’ll have it out as soon as possible.
Examples
1: overcooked
Meaning: Cooked for too long, often making it dry or tough.
Sentences Using overcooked for better understanding
1 .The vegetables were overcooked.
2 .I asked for rare, but it came overcooked.
3 .Overcooked pasta loses its texture.
2: medium rare
Meaning: A level of doneness for meat, slightly cooked inside.
Sentences Using medium rare for better understanding
1 .I ordered the steak medium rare.
2 .Medium rare is juicy and tender.
3 .He prefers his meat medium rare.
3: make a fuss
Meaning: To complain or create a problem, often unnecessarily.
Sentences Using make a fuss for better understanding
1 .I didn’t want to make a fuss about it.
2 .She made a fuss over cold coffee.
3 .Try not to make a fuss in the restaurant.