Scenario: Canceling a Reservation
Conversation : 1
BeginnerBest Practice
Customer: Hi, I’d like to cancel my reservation, please.
Staff: Sure. May I have your name, please?
Customer: Yes, it's under Daniel.
Staff: Thank you. Your reservation for 7 PM is now canceled.
Customer: Thanks for your help!
Examples
1: cancel
Meaning: To call off or remove something that was planned.
Sentences Using cancel for better understanding
1 .I need to cancel my dinner reservation.
2 .She canceled the meeting at the last minute.
3 .Can I cancel my order, please?
2: reservation
Meaning: An arrangement to have something held for you, like a table at a restaurant.
Sentences Using reservation for better understanding
1 .I have a reservation at 6 PM.
2 .We made a reservation for four people.
3 .You need a reservation for this restaurant.
Conversation : 2
IntermediateBest Practice
Customer: Good afternoon. I have a dinner reservation tonight, but I need to cancel it.
Staff: I understand. May I have the name and time of the reservation?
Customer: It’s booked under Maria at 8 PM.
Staff: Got it. Your reservation has been canceled. We hope to see you next time.
Customer: Thank you for your understanding.
Examples
1: understand
Meaning: To know or accept a situation.
Sentences Using understand for better understanding
1 .I understand things come up unexpectedly.
2 .The staff was understanding about the cancellation.
3 .He didn’t understand why the table was canceled.
2: booked
Meaning: Arranged or reserved in advance.
Sentences Using booked for better understanding
1 .I booked a table for two.
2 .She booked a room at the hotel.
3 .We’re fully booked this weekend.
Conversation : 3
ProBest Practice
Customer: Hello, I’m calling to cancel a reservation I made for tomorrow evening.
Staff: Certainly. Could you provide the name and time of the booking?
Customer: It’s for Alex, at 7:30 PM. Something urgent has come up, unfortunately.
Staff: No problem at all. Your reservation has been canceled. We hope you’ll join us another time.
Customer: Absolutely. Thank you for your help and understanding!
Examples
1: urgent
Meaning: Something important and needing immediate attention.
Sentences Using urgent for better understanding
1 .An urgent issue came up, so I had to cancel.
2 .She had an urgent call and left early.
3 .Please let me know if it's urgent.
2: join
Meaning: To participate or come together with others.
Sentences Using join for better understanding
1 .We hope you’ll join us next time.
2 .Would you like to join us for dinner?
3 .I’ll join you once I finish my work.