Asking for Clarification on a Task

Asking for Clarification on a Task

This conversation guide helps you practice asking for clarification on new assignments. It's a key skill for workplace success, teaching you to be proactive, confident, and a clear communicator, which is essential for avoiding misunderstandings and doing your best work.

SpeakItGoFEATURED5 min

BEGINNER

Employee:
Hi, Mr. Lee. I have a question about the report. I don't understand one part.
Manager:
Hello, Alex. What don't you understand?
Employee:
The numbers on page three. Do you want the total for last month or for this month?
Manager:
I need the total for last month. Thank you for asking.
Employee:
Oh, okay. Thank you. I will continue working on it now.

Vocabulary

clarification

The action of making something clearer or easier to understand.

  • I need clarification on the project details.
  • He asked for clarification on the meeting's purpose.
  • The email provided clarification on the new policy.

question

A sentence worded or expressed so as to elicit information.

  • I have a question about the report.
  • Do you have any questions for me?
  • He asked a very important question.

Grammar Tip: Using 'I have a question about...' for Clarity

'I have a question about...' is a simple and effective way to introduce a question. It's direct, polite, and signals to the other person that you need information. It's a great phrase for beginners to use to start a conversation about a task.

Common Mistakes

Staying silent and guessing what to do.

Always ask for help when you are unsure. It is better to ask a question than to make a mistake.

Guessing can lead to significant errors and wasted time. It is a sign of a responsible and mature employee to admit when you don't know something and ask for help. This is much better than making a mistake that needs to be fixed later.

Saying 'I don't understand any of it.'

Be specific about what you don't understand, for example, 'the numbers on page three.'

A vague statement like 'I don't understand any of it' can sound unhelpful and frustrated. A specific question shows you've tried to understand the task and have identified the exact point of confusion, making it easier for your manager to help.

Notes for Learners

  • Don't be afraid to ask questions. It's a sign of a good employee.
  • Be specific about what you don't understand. Pinpoint the exact part of the task that is confusing you.
  • Make sure your question is clear and to the point. State exactly what you need to know.
  • Thank your manager for their help and confirm that you will continue with the task.

INTERMEDIATE

Employee:
Hi, Mr. Lee. I'm working on the Q2 report, and I have a quick question. I just need some clarification on the data sources for the sales figures.
Manager:
Hi, Alex. What's the question? We discussed using the numbers from the CRM.
Employee:
Right, I have the CRM data. But in last quarter’s report, we used figures from both the CRM and the marketing database. I was wondering which one is the priority for this report?
Manager:
That's a good question. For this report, just stick to the CRM data. We're trying to standardize our reporting. Thanks for catching that.
Employee:
Got it. I'll proceed with the CRM data only. Thanks for clearing that up!

Vocabulary

data source

The place from which information or data is obtained.

  • I need clarification on the data sources for this report.
  • The team uses multiple data sources for its analysis.
  • Which data source should we use for the financial report?

standardize

To cause something to conform to a standard.

  • We're trying to standardize our reporting process.
  • The company needs to standardize its procedures.
  • The new software will help to standardize the data.

Grammar Tip: Using 'I was wondering...' for Indirect Questions

'I was wondering...' is a very polite and indirect way to ask a question. It is often used in situations where you want to be very respectful or cautious. It's a great phrase for intermediate learners to add a layer of politeness and sophistication to their questions.

Common Mistakes

Asking 'What do you mean?' which can sound a little direct.

Use a more polite and professional phrase like 'I just need some clarification on...' or 'I was wondering if...' to frame your question more respectfully.

Framing your question politely shows that you are not questioning the manager's authority or clarity. It simply shows that you need a little more information to do your job well, which is a key part of professional communication.

Not providing context for your question.

Explain why you are asking the question, for example, 'in last quarter’s report, we used figures from both...'

Providing context shows that you are actively thinking about the task and have done your own research. This makes the question more valuable and shows you are a thoughtful employee. It also helps the manager give a more accurate and complete answer.

Notes for Learners

  • Be proactive and ask for clarification as soon as you have a question. Don't wait until the last minute.
  • Show that you've done some research by mentioning a specific detail, such as a past report or a specific piece of data.
  • Use polite and professional language to frame your question. 'I just need some clarification' is a great way to start.
  • Confirm that you understand the answer and will proceed with the task. This shows you are ready to get to work.

ADVANCED

Employee:
Good afternoon, Mr. Lee. I've initiated the data consolidation for the Q3 financial forecast, and a potential discrepancy has come to my attention. Would you have a moment to review a specific point of concern with me?
Manager:
Good afternoon, Alex. A discrepancy, you say? Walk me through what you've found.
Employee:
It pertains to the projected revenue figures for the Asia-Pacific region. My analysis suggests that the figures provided by the sales team don’t align with our historical data and projected market growth. Before I make any adjustments, I wanted to get your strategic input on which data set we should prioritize.
Manager:
That's a very keen observation, Alex. You're right to flag that. Let's use the historical data as our baseline for now. Can you make a note of this discrepancy and bring it up in our next team meeting? We need to address this with the sales department.
Employee:
Will do. Thank you for the guidance. I'll proceed with the historical data as the primary source for the forecast.

Vocabulary

discrepancy

A lack of compatibility or similarity between two or more facts.

  • I've found a discrepancy in the data consolidation.
  • The audit revealed several discrepancies in the company's financial records.
  • We need to investigate the discrepancy between the two reports.

strategic

Relating to the identification of long-term or overall aims and interests and the means of achieving them.

  • I need your strategic input on which data set to prioritize.
  • The company's new strategy is focused on market growth.
  • He made a strategic decision to invest in a new project.

Grammar Tip: Using 'Would you have a moment to...' for a Sophisticated Request

This phrase is a highly formal and respectful way to ask for someone's time. It shows you are aware of their busy schedule and are not taking their time for granted. It is a key feature of advanced professional communication.

Common Mistakes

Asking a simple 'What do I do?' question.

Frame your question as a strategic observation and a thoughtful suggestion for a solution.

Advanced professionals don't just ask for a solution; they present a problem with their own analysis and a proposed path forward. By identifying a 'discrepancy' and asking for 'strategic input,' you show that you're thinking critically and are a valuable partner in the work, not just an order-taker.

Not providing a clear and concise summary of the problem.

Briefly and accurately summarize the issue and its potential impact, like 'the figures provided by the sales team don’t align with our historical data.'

A clear summary shows you have a strong grasp of the situation. It helps your manager quickly understand the problem and provide a targeted solution, which makes you a more effective and efficient communicator.

Notes for Learners

  • Use formal and professional language, such as 'potential discrepancy' and 'strategic input.'
  • Show that you've done your own research and analysis before asking for help.
  • Frame your question not just as a problem, but as a strategic decision that needs to be made. This shows you are a thoughtful and proactive employee.
  • Confirm that you understand the manager's guidance and will proceed accordingly. This is a sign of a strong, professional work ethic.