Scenario: Returning or Exchanging an Item
Conversation : 1
BeginnerBest Practice
Customer: Hi, I’d like to return this item. It’s not what I expected.
Shopkeeper: I’m sorry to hear that. Do you have the receipt?
Customer: Yes, here it is.
Shopkeeper: Thank you. We’ll process your return right away.
Examples
1: return
Meaning: To bring back a purchased item to the store.
Sentences Using return for better understanding
1 .I need to return this dress; it doesn't fit.
2 .She returned the book after reading it.
3 .He went back to the store to return the shoes.
2: receipt
Meaning: A proof of purchase, usually in paper form.
Sentences Using receipt for better understanding
1 .Make sure to keep the receipt when you buy something.
2 .I lost the receipt, can I still return it?
3 .Please show me your receipt to confirm the purchase.
Conversation : 2
IntermediateBest Practice
Customer: Excuse me, I’d like to exchange this shirt for a different size.
Shopkeeper: Sure! Do you have the receipt, and which size would you like?
Customer: I’d like to exchange it for a medium. Here’s the receipt.
Shopkeeper: Perfect! Let me grab the medium size for you.
Examples
1: exchange
Meaning: To replace an item with a different one.
Sentences Using exchange for better understanding
1 .I need to exchange this shirt for a larger size.
2 .He exchanged his phone for a newer model.
3 .Can I exchange this item for store credit?
2: size
Meaning: The measurement or dimension of something, especially clothes.
Sentences Using size for better understanding
1 .I’m looking for a size small in that dress.
2 .The shirt didn’t fit because I bought the wrong size.
3 .What size shoes do you wear?
Conversation : 3
ProBest Practice
Customer: Good afternoon, I’d like to return this product. Unfortunately, it’s damaged.
Shopkeeper: I’m very sorry about that. Do you have the receipt and packaging?
Customer: Yes, I kept everything. Here’s the receipt and the box.
Shopkeeper: Thank you for that. We’ll process your return and offer you a refund or exchange.
Examples
1: damaged
Meaning: Something that is broken or not in perfect condition.
Sentences Using damaged for better understanding
1 .The product was damaged during shipping.
2 .She returned the damaged item for a full refund.
3 .There was a damaged part in the box, so I exchanged it.
2: refund
Meaning: The return of money for a returned item.
Sentences Using refund for better understanding
1 .You can get a refund if you return the item within 30 days.
2 .They processed my refund quickly after the return.
3 .Can I receive a refund instead of an exchange?