Scenario: Complaining About a Damaged Item
Conversation : 1
BeginnerBest Practice
Customer: Excuse me, this item is damaged.
Shopkeeper: Oh, I’m sorry to hear that. Can you show me the damage?
Customer: Here, the box is torn, and the item is scratched.
Shopkeeper: I apologize. Would you like to exchange it for a new one?
Customer: Yes, please. I would like a new one.
Shopkeeper: Sure! I’ll get you a new one right away.
Examples
1: damaged
Meaning: Physically harmed or broken.
Sentences Using damaged for better understanding
1 .The product arrived damaged in the mail.
2 .This phone is damaged and doesn’t work properly.
3 .He bought a damaged pair of shoes.
2: exchange
Meaning: To replace something with another item.
Sentences Using exchange for better understanding
1 .I’d like to exchange this item for a different one.
2 .Can I exchange this shirt for a larger size?
3 .You can exchange it for a full refund within 30 days.
Conversation : 2
IntermediateBest Practice
Customer: I just bought this, and it seems to be damaged. The screen is cracked.
Shopkeeper: I’m very sorry. Would you prefer a replacement or a refund?
Customer: I’d like a replacement, please.
Shopkeeper: Certainly! I’ll process that for you immediately.
Examples
1: cracked
Meaning: Broken or damaged with a visible fracture.
Sentences Using cracked for better understanding
1 .The glass is cracked and needs replacing.
2 .There’s a crack on the screen.
3 .The bowl cracked when I dropped it.
2: refund
Meaning: The return of money for an item that was returned.
Sentences Using refund for better understanding
1 .Can I get a refund for the item I bought?
2 .The store offers a full refund within 30 days.
3 .I asked for a refund after receiving the wrong product.
Conversation : 3
ProBest Practice
Customer: I bought this item just yesterday, and it seems defective. The stitching is coming apart.
Shopkeeper: That’s unacceptable. Let me offer you a replacement or a full refund for this item.
Customer: I would prefer a replacement, thank you.
Shopkeeper: I’ll get the replacement for you right away. We apologize for the inconvenience.
Examples
1: defective
Meaning: Not working properly due to flaws.
Sentences Using defective for better understanding
1 .The machine is defective and doesn’t start.
2 .I returned the defective product for a full refund.
3 .This item was defective from the moment I opened it.
2: inconvenience
Meaning: Something that causes difficulty or discomfort.
Sentences Using inconvenience for better understanding
1 .I’m sorry for the inconvenience this has caused.
2 .The delay was an inconvenience for many customers.
3 .We apologize for the inconvenience and appreciate your understanding.